DECISION SOPPORT SYSTEMS PERSONAL COMPUTING, SERVICES FOR MANAGERS

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ERIC D. CARLSON

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Exception reports, models that produce optimal plans or answer what-if questions, and terminals that provide immediate access to current data on operations are among the services that computers provide for management in many organizations. However valuable these services may be. they really do not help a manager solve the unstructured problems typical of the real world of decision making.

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ERIC D. CARLSON, IBM Research Division, San Jose, California.

Is the manager of a research project working on decision support systems at the IBM Research Division, San Jose, California. Dr. Carlson received a B.A. in economics from Carleton College, a master's degree in regional planning from the University of North Carolina, and a Ph.D. in computer science from the University of North Carolina. He has published papers in the areas of new applications of computers, computer graphics, data base management, and information systems administration.

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