Responsabilidad Social Corporativa, Satisfacción Laboral, Compromiso Organizacional en una Multinacional
Barra lateral del artículo
Contenido principal del artículo
Resumen
El objetivo de esta investigación es determinar el impacto de la responsabilidad social corporativa interna (RSCI) en la satisfacción laboral y el compromiso organizacional. El método fue cuantitativo, utilizando un modelo de ecuaciones estructurales con análisis de la varianza. Los resultados confirmaron las hipótesis planteadas, evidenciando que la RSCI tiene un efecto positivo y significativo en la satisfacción laboral y el compromiso organizacional. Los hallazgos sugieren que la RSCI puede incrementar la satisfacción laboral y el compromiso organizacional. La originalidad radica en que se aborda el tema en la multinacional minorista más grande del mundo. Entre las limitaciones destaca que únicamente se consideraron sucursales del sur de Tamaulipas.
Detalles del artículo
Esta obra está bajo una licencia internacional Creative Commons Atribución-NoComercial 4.0.
Citas
Agresti, A., & Franklin, C. (2021). Statistics: The art and science of learning from data (5th ed.). Pearson
Ávila-Tamayo, D.F. & Bayona, J.A. (2022). Spanish–speaking validation of the internal corporate responsibility social questionnaire. PLoS ONE17(4): e0266711. https://doi.org/10.1371/journal.pone.0266711
Bacinello, E., Tontini, G., & Alberton, A. (2020). Influence of corporate social responsibility on sustainable practices of small and medium-sized enterprises: Implications on business performance. Corporate Social Responsibility and Environmental Management, 28(2), 776-785. https://doi.org/10.1002/csr.2087
Bahta, D., Yun, J., Islam, M. R., & Ashfaq, M. (2020). Corporate social responsibility, innovation capability and firm performance: evidence from SME. Social Responsibility Journal. Ahead-of-print (ahead-of-print). https://doi.org/10.1108/SRJ-12-2019-0401
Barclay, D., Higgins, C., & Thompson, R. (1995). The partial least squares (PLS) approach to causal modeling: personal computer adoption and use as an illustration. Technology Studies, Special Issue on Research Methodology, 2(2), 285–309. https://www.researchgate.net/publication/242663837_The_Partial_Least_Squares_PLS_Approach_to_Causal_Modeling_Personal_Computer_Use_as_an_Illustration
Bennet, D. & Hylton, R. (2021). Nurse migration: Job satisfaction and organizational commitment among nurses in the Caribbean. Indian Journal of Health and Well being, 12(2), 213-216. https://journals.indexcopernicus.com/api/file/viewByFileId/1497653
Can, Z. & Lanxi, L. (2023). Organizational behavior management analysis of attitude (Job dissatisfaction) and communication—Take Wal-Mart as an example. Academic Journal of Business & Management 5(6), 63-69. https://doi.org/10.25236/AJBM.2023.050610
Carrol, A. B. (1979). A three-dimensional conceptual model of corporate performance. Academy of management review, 4(4), 497-505. https://doi.org/10.5465/amr.1979.4498296
Chang, Y.-P.; Hu, H.-H.; & Lin, C.-M. (2021). Consistency or Hypocrisy? The Impact of Internal Corporate Social Responsibility on Employee Behavior: A Moderated Mediation Model. Sustainability, 13, 1-21. https://doi.org/10.3390/su13179494
Chapagain, B., Panta, M., Devkota, N., Dhakal, K., & Paudel, U. (2025). Linking internal corporate social responsibility to organizational commitment: evidence from the banking sector. International Journal of Organization Theory & Behavior. 28 (4). https://doi.org/10.1108/IJOTB-05-2024-0085
Chatzopoulou, E.C., Manolopoulos, D., & Agapito, V. (2022). Corporate Social Responsibility and employee outcomes: interrelations of external and internal orientations with job satisfaction and organizational commitment. J Bus Ethics 179(3):795–817. https://doi.org/10.1007/s10551-021-04872-7
Cheah, J. & Lim, K. (2023) Effects of internal and external corporate social responsibility on employee job satisfaction during a pandemic: A medical device industry perspective. Eur Manag J., https://pmc.ncbi.nlm.nih.gov/articles/PMC10081885/
Chin, W. (1998). The partial least squares approach to structural equation modeling. In G.A. Marcoulides (Ed.), Modern methods for business research (pp. 295–336). Lawrence Erlbaum Associates.https://www.researchgate.net/profile/Wynne-Chin/publication/311766005_The_Partial_Least_Squares_Approach_to_Structural_Equation_Modeling/links/0deec533e0f7c00f59000000/The-Partial-Least-Squares-Approach-to-Structural-Equation-Modeling.pdf
Cinnirella, M. (1998). Exploring temporal aspects of social identity: the concept of possible social identities. Eur J Soc Psychol 28(2):227–248. https://doi.org/10.1002/(SICI)1099-0992(199803/04)28:2<227::AID-EJSP866>3.0.CO;2-X
Delina, G. (2020). A study on the interrelationships between employee engagement, employee engagement initiatives and job satisfaction. Int J Bus Excell 20(2):242–268. https://doi.org/10.1504/IJBEX.2020.105355
Deng, X., Long, X., Schuler, D. A., Luo, H., & Zhao, X. (2020). External corporate social responsibility and labor productivity: AS‐curve relationship and the moderating role of internal CSR and government subsidy. Corporate Social Responsibility and Environmental Management, 27(1), 393-408. https://doi.org/10.1002/csr.1877
Dung, L. T. (2020). Impact of Internal CSR Perception on Affective Organisational Commitment among Bank Employees. Asian Academy of Management Journal, 25(2). 23-50. https://doi.org/10.21315/aamj2020.25.2.2
Dung, L.T., & Giang H.T.T. (2021). The effect of international intrapreneurship on firm export performance with driving force of organizational factors. J Bus Ind Mark. https://doi.org/10.1108/JBIM-01-2021-0018
Dutton, J.E., Dukerich, J.M., & Harquail, C.V. (1994). Organizational images and member identification. Adm SciQ 39(2):239–263. https://doi.org/10.2307/2393235
Estrada, G. & Gallegos, N. (2021). Satisfacción laboral y compromiso organizacional en docentes de la Amazonía peruana. Educação & Formação, 6(1).https://doi.org/10.25053/redufor.v6i1.3854
Farooq, M.S., & Salam, M. (2020). Nexus between CSR and DSIW: a PLS-SEM Approach. Int J Hosp Manag 86:102437. https://doi.org/10.1016/j.ijhm.2019.102437
Fernando, A. G., & Danthanarayana, C. P. (2022). Impact of internal corporate social responsibility on employees’ turnover intention in the hotel sector: The mediating and moderating roles of job satisfaction and work-life conflict. South Asian Journal of Tourism and Hospitality, 2(1). http://doi.org/10.4038/sajth.v2i1.43
Ferreira, P. & Real de Oliveira, E. (2014). Does corporate social responsibility impact on employee engagement? Journal of Workplace Learning, 26(3/4), 232-247. https://doi.org/10.1108/JWL-09-2013-0070
Fornell, C., & Larcker, D. (1981). Evaluating structural equation models with unobservable variables and measurement error. American Marketing Association, 109(4), 555–562. https://doi.org/10.1177/002224378101800104
Fortune. (2025). Walmart en el ranking Fortune. https://fortune.com/company/walmart/
Gaudencio, P., Coelho, A., & Ribeiro, N. (2020). The impact of CSR perceptions on workers’ turnover intentions: Exploring the supervisor exchange process and the role of perceived external prestige. Social Responsibility Journal, 17(4), 543-561. https://doi.org/10.1108/SRJ-12-2018-0330
George, N.A., Aboobaker, N., & Edward, M. (2020). Corporate social responsibility, organizational trust and commitment: a moderated mediation model. Pers Rev 50(4):1093–1111. https://doi.org/10.1108/PR-03-2020-0144
Golob, U., & Podnar, K. (2021). Corporate marketing and the role of internal CSR in employees’ life satisfaction: exploring the relationship between work and non-work domains. J Bus Res 131(1):664–672. https://doi.org/10.1016/j.jbusres.2021.01.048
Guzzo, R.F., Abbott, J., & Madera, J.M. (2020). A micro-level view of CSR: a hospitality management systematic literature review. Cornell Hosp Q 61(3):332–352. https://doi.org/10.1177/1938965519892907
Hair, J. F. J., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2017). A primer on partial least squares structural equation modeling (PLS-SEM) (3rd ed.). Sage publications.
Havlinova, A., & Kukacka, J. (2021). Corporate social responsibility and stock prices after the financial crisis: The role of strategic CSR activities. Journal of Business Ethics, 182, 223-242. https://link.springer.com/article/10.1007/s10551-021-04935-9
Heimerl, P., Haid, M., Perkmann, U., & Rabensteiner, M. (2020). Job satisfaction as a driver for sustainable development in the hospitality industry? Evidence from the Alpine Region. Sustainability, 12(17), 6754. https://doi.org/10.3390/su12176754
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115–135. DOI: https://doi.org/10.1007/s11747-014-0403-8
Hernández, Y., Jaramillo, J., & Hernández, G. (2021). Relationship between organizational commitment and employee turnover. Estudios de Administración, 28(1), 102-129. https://doi.org/10.5354/0719-0816.2021.60211
Hossen, M.M., Chan, T.J., & Hasan, N.A.M. (2020). Mediating role of job satisfaction on internal corporate social responsibility practices and employee engagement in higher education sector. Contemp Manag Res 16(3):207–227. https://doi.org/10.7903/cmr.20334
Huang, W. R., & Su, C. H. (2016). The mediating role of job satisfaction in the relationship between job training satisfaction and turnover intentions. Industrial and Commercial Training. 48(1), 42-52. https://doi.org/10.1108/ICT-04-2015-0029
Hu, L. T., & Bentler, P. M. (1998). Fit Indices in Covariance Structure Modeling: Sensitivity to Underparameterized Model Misspecification. Psychological Methods, 3(4), 424–453. https://doi.org/10.1037/1082-989X.3.4.424
Hu, Q., Zhu, T., Lin, C. L., Chen, T., & Chin, T. (2021). Corporate social responsibility and firm performance in china’s manufacturing: A global perspective of business models. Sustainability (Switzerland), 13(4), 1–17. https://doi.org/10.3390/su13042388
Hur, W.M., Moon, T.W., & Choi, W.H. (2019). When are internal and external corporate social responsibility initiatives amplified? Employee engagement in corporate social responsibility initiatives on prosocial and proactive behaviors. Corp Soc Responsib Environ Manag 26(4):849–858. https://doi.org/10.1002/csr.1725
Kim, J. S., Milliman, J., & Lucas, A. (2020). Effects of CSR on employee retention via identification and quality-of-work-life. International Journal of Contemporary Hospitality Management. 32(3), 1163-1179. https://doi.org/10.1108/IJCHM-06-2019-0573
Koca-Helvaci, ZC (2015), "Walmart and its employee relations: organizational stance-taking and legitimacy". On the Horizon, Vol. 23 No. 4 pp. 374–386, https://doi.org/10.1108/OTH-05-2015-0025
Lee, Y-K, Kim, YS, Lee, KH, & Li, D-X (2012). The impact of CSR on relationship quality and relationship outcomes: a perspective of service employees. Int J Hosp Manag 31(3):745–756. https://doi.org/10.1016/j.ijhm.2011.09.011
Lee, Y. (2021). Linking internal CSR with the positive communicative behaviors of employees: the role of social exchange relationships and employee engagement. Social Responsibility Journal. https://doi.org/10.1108/SRJ-04-2020-0121
Licandro, O. (2021). Relationship between general CSR management practices and the development of internal social responsibility. Journal of Business, Universidad del Pacífico, 12(2), 2-29. https://doi.org/10.21678/jb.2020.1453
Licandro, O. (2022). Satisfacción laboral y clima organizacional como mediadores en la relación entre responsabilidad social interna y compromiso organizacional. Estudios de Administración, 29 (2), 59-78. https://doi.org/10.5354/0719-0816.2022.67639
Liu, Y., Cherian, J., Ahmad, N., Han, H., de Vicente-Lama, M., & Ariza-Montes, A. (2023). Internal corporate social responsibility and employee burnout: an employee management perspective from the healthcare sector. Psychology Research and Behavior Management, 283-302. https://doi.org/10.2147/PRBM.S388207
López, E.(2021). Responsabilidad social y el compromiso organizacional de empleados públicos del Perú. Revista Venezolana de Gerencia (RVG), 26(95), 656-668. https://doi.org/10.52080/rvgluz.27.95.14
Lu, D., & Chen, C. (2022). The Impact of Public Service Motivation on Job Satisfaction in Public Sector Employees: The Mediating Roles of Work Engagement and Organizational Commitment, Mobile Information Systems, 22(1). https://doi.org/10.1155/2022/7919963
Mahiro, S., Takashi N., and Satoko N. (2014). Work engagement and attitudes toward caring for dying patients and families among home-visiting nurses in Japan, International Journal of Palliative Nursing. 20 (7) 343–348, https://doi.org/10.12968/ijpn.2014.20.7.343
Mora, T., & Ferrer-i-Carbonell, A. (2009). The job satisfaction gender gap among young recent university graduates: Evidence from Catalonia. The Journal of Socio-Economics, 38(4), 581-589. https://doi.org/10.1016/j.socec.2009.02.003
Mory, L., Wirtz, B. W., & Göttel, V. (2015). Factors of internal corporate social responsibility and the effect on organizational commitment. The International Journal of Human Resource Management, 27(13), 1393-1425. https://doi.org/10.1080/09585192.2015.1072103
Muñoz-Palomar, D., Vázquez-de la Cruz, P., Roque-Martínez, K., Aguilar-Ramírez, M., Cajero-Dimas, A., Delgado-Pardo, J., & Compeán-Padilla, V. (2022). Satisfacción laboral en relación a compromiso organizacional en suplentes de enfermería de un hospital general. Ene revista de enfermería, 16(2). http://scielo.isciii.es/scielo.php?script=sci_arttext&pid=S1988-348X2022000200004&lng=es&tlng=es
Nahuat, B., Ochoa, M. L., y Morales, D. (2019). La responsabilidad social empresarial practicada por una empresa multinacional en un país huésped. Una visión a través de su capital humano. En Azuela, J., Arias, J.,Jiménez, K., y Estrada, C. (Eds.), Gestión sustentable de la empresa (pp. 141-156). Consejo de Publicaciones UAT.
Nahuat, B., Ochoa, M. L., y Rodríguez, M. (2022). Percepciones de la responsabilidad social en una empresa socialmente responsable multinacional. Una mirada desde su recurso humano utilizando la norma ISO 26000. Revista de El Colegio de San Luis, 12(23). https://doi.org/10.21696/rcsl122320221444
Oh, K. S., Han, J. R., y Park, S. R. (2021). The influence of hotel employees’ perception of CRS on organizational commitment: The moderating role of job level. Sustainability (Switzerland), 13(22). htps://doi.org/10.3390/su132212625
Pittman, M., & Read, G. (2024). Internal versus external corporate social responsibility: Company age and size moderate CSR efficacy. Journal of Sustainable Marketing, 5(1), 4-29. https://doi.org/10.51300/JSM-2024-117
Rivas-Tovar, L. A. (2025). Normas Apa 7ª Edición: Estructura, Citas y Referencias. Instituto Politécnico Nacional. https://www.researchgate.net/publication/357046089_NORMAS_APA_7_EDICION_ESTRUCTURA_CITAS_Y_REFERENCIAS
Sanusi, F. A., & Johl, S. K. (2020). A proposed framework for assessing the influence of internal corporate social responsibility belief on employee intention to job continuity. Corporate Social Responsibility and Environmental Management, 27(6), 2437-2449. https://doi.org/10.1002/csr.2025
Silva, P., Carrizo, A., Mota, J. (2023). Employees' perception of corporate social responsibility and performance: the mediating roles of job satisfaction, organizational commitment and organizational trust. Journal of Strategy and Management 16(1) 92-111 https://doi.org/10.1108/JSMA-10-2021-0213
Soderquist, D. (2005). El estilo Wal-Mart: La historia interna del éxito de la compañía más grande del mundo. Harper Collins.
Storer, A. & Reich, A. (2021). ‘Losing My Raise’: minimum wage increases, status loss and job satisfaction among low-wage employees, Socio-Economic Review, 19(2), 681–709, https://doi.org/10.1093/ser/mwz006
Surveymonkey (2025). Calculadora del tamaño de muestra. https://es.surveymonkey.com/mp/sample-size-calculator/
Tang, A., Luu T., Chen W., & Liu S. (2023). Internal corporate social responsibility and customeroriented organizational citizenship behavior: the mediating roles of job satisfaction, work–family facilitation, life satisfaction, and the moderating role of organizational tenure. J Sustain Tour. https://www.researchgate.net/publication/369550591_Internal_corporate_social_responsibility_and_customer-oriented_organizational_citizenship_behavior_the_mediating_roles_of_job_satisfaction_work-family_facilitation_life_satisfaction_and_the_moderating
Theproducenews (2024). Walmart: el minorista más grande del mundo. https://theproducenews.com/headlines/walmart-worlds-largest-retailer
Tiep, L. T., Huan, N. Q., & Hong, T. T. T. (2021). Effects of corporate social responsibility on SMEs’ performance in emerging markets. Cogent Business & Management, 8(1), 1878978. https://doi.org/10.1080/23311975.2021.1878978
Tziner, A., Oren, L., Bar, Y., & Kadosh, G. (2011). Responsabilidad social corporativa, justicia organizacional y satisfacción laboral:¿ cómo se relacionan?. Revista de Psicología del Trabajo y de las Organizaciones, 27(1), 67-72.https://www.redalyc.org/articulo.oa?id=231318905007
Van, L. T. H., Lang, L. D., Ngo, T. L. P., & Ferreira, J. (2024). The impact of internal social responsibility on service employees' job satisfaction and organizational engagement. Service Business, 18(1), 101-131.https://doi.org/10.1007/s11628-024-00555-1
Walmart México y Centroamérica. (2022). 22 años de ser una Empresa Socialmente Responsable que sirve a las comunidades de México. https://www.walmartmexico.com/sala-de-prensa/2022/06/02/22-anos-de-ser-una-empresa-socialmente-responsable-que-sirve-a-las-comunidades-de-mexico
Agresti, A., & Franklin, C. (2021). Statistics: The art and science of learning from data (5th ed.). Pearson
Ávila-Tamayo, D.F. & Bayona, J.A. (2022). Spanish–speaking validation of the internal corporate social responsibility questionnaire. PLoS ONE17(4): e0266711. https://doi.org/10.1371/journal.pone.0266711
Bacinello, E., Tontini, G., & Alberton, A. (2020). Influence of corporate social responsibility on sustainable practices of small and medium-sized enterprises: Implications on business performance. Corporate Social Responsibility and Environmental Management, 28(2), 776-785. https://doi.org/10.1002/csr.2087
Bahta, D., Yun, J., Islam, M. R., & Ashfaq, M. (2020). Corporate social responsibility, innovation capability and firm performance: evidence from SME. Social Responsibility Journal. Ahead-of-print (ahead-of-print). https://doi.org/10.1108/SRJ-12-2019-0401
Barclay, D., Higgins, C., & Thompson, R. (1995). The partial least squares (PLS) approach to causal modeling: personal computer adoption and use as an illustration. Technology Studies, Special Issue on Research Methodology, 2(2), 285–309. https://www.researchgate.net/publication/242663837_The_Partial_Least_Squares_PLS_Approach_to_Causal_Modeling_Personal_Computer_Use_as_an_Illustration
Bennet, D. & Hylton, R. (2021). Nurse migration: Job satisfaction and organizational commitment among nurses in the Caribbean. Indian Journal of Health and Well being, 12(2), 213-216. https://journals.indexcopernicus.com/api/file/viewByFileId/1497653
Can, Z. & Lanxi, L. (2023). Organizational behavior management analysis of attitude (Job dissatisfaction) and communication—Take Wal-Mart as an example. Academic Journal of Business & Management 5(6), 63-69. https://doi.org/10.25236/AJBM.2023.050610
Carrol, A. B. (1979). A three-dimensional conceptual model of corporate performance. Academy of management review, 4(4), 497-505. https://doi.org/10.5465/amr.1979.4498296
Chang, Y.-P.; Hu, H.-H.; & Lin, C.-M. (2021). Consistency or Hypocrisy? The Impact of Internal Corporate Social Responsibility on Employee Behavior: A Moderated Mediation Model. Sustainability, 13, 1-21. https://doi.org/10.3390/su13179494
Chapagain, B., Panta, M., Devkota, N., Dhakal, K., & Paudel, U. (2025). Linking internal corporate social responsibility to organizational commitment: evidence from the banking sector. International Journal of Organization Theory & Behavior. 28 (4). https://doi.org/10.1108/IJOTB-05-2024-0085
Chatzopoulou, E.C., Manolopoulos, D., & Agapito, V. (2022). Corporate Social Responsibility and employee outcomes: interrelations of external and internal orientations with job satisfaction and organizational commitment. J Bus Ethics 179(3):795–817. https://doi.org/10.1007/s10551-021-04872-7
Cheah, J. & Lim, K. (2023) Effects of internal and external corporate social responsibility on employee job satisfaction during a pandemic: A medical device industry perspective. Eur Manag J., https://pmc.ncbi.nlm.nih.gov/articles/PMC10081885/
Chin, W. (1998). The partial least squares approach to structural equation modeling. In G.A. Marcoulides (Ed.), Modern methods for business research (pp. 295–336). Lawrence Erlbaum Associates.https://www.researchgate.net/profile/Wynne-Chin/publication/311766005_The_Partial_Least_Squares_Approach_to_Structural_Equation_Modeling/links/0deec533e0f7c00f59000000/The-Partial-Least-Squares-Approach-to-Structural-Equation-Modeling.pdf
Cinnirella, M. (1998). Exploring temporal aspects of social identity: the concept of possible social identities. Eur J Soc Psychol 28(2):227–248. https://doi.org/10.1002/(SICI)1099-0992(199803/04)28:2<227::AID-EJSP866>3.0.CO;2-X
Delina, G. (2020). A study on the interrelationships between employee engagement, employee engagement initiatives and job satisfaction. Int J Bus Excell 20(2):242–268. https://doi.org/10.1504/IJBEX.2020.105355
Deng, X., Long, X., Schuler, D. A., Luo, H., & Zhao, X. (2020). External corporate social responsibility and labor productivity: AS‐curve relationship and the moderating role of internal CSR and government subsidy. Corporate Social Responsibility and Environmental Management, 27(1), 393-408. https://doi.org/10.1002/csr.1877
Dung, L. T. (2020). Impact of Internal CSR Perception on Affective Organisational Commitment among Bank Employees. Asian Academy of Management Journal, 25(2). 23-50. https://doi.org/10.21315/aamj2020.25.2.2
Dung, L.T., & Giang H.T.T. (2021). The effect of international intrapreneurship on firm export performance with driving force of organizational factors. J Bus Ind Mark. https://doi.org/10.1108/JBIM-01-2021-0018
Dutton, J.E., Dukerich, J.M., & Harquail, C.V. (1994). Organizational images and member identification. Adm SciQ 39(2):239–263. https://doi.org/10.2307/2393235
Estrada, G. & Gallegos, N. (2021). Satisfacción laboral y compromiso organizacional en docentes de la Amazonía peruana. Educação & Formação, 6(1).https://doi.org/10.25053/redufor.v6i1.3854
Farooq, M.S., & Salam, M. (2020). Nexus between CSR and DSIW: a PLS-SEM Approach. Int J Hosp Manag 86:102437. https://doi.org/10.1016/j.ijhm.2019.102437
Fernando, A. G., & Danthanarayana, C. P. (2022). Impact of internal corporate social responsibility on employees’ turnover intention in the hotel sector: The mediating and moderating roles of job satisfaction and work-life conflict. South Asian Journal of Tourism and Hospitality, 2(1). http://doi.org/10.4038/sajth.v2i1.43
Ferreira, P. & Real de Oliveira, E. (2014). Does corporate social responsibility impact on employee engagement? Journal of Workplace Learning, 26(3/4), 232-247. https://doi.org/10.1108/JWL-09-2013-0070
Fornell, C., & Larcker, D. (1981). Evaluating structural equation models with unobservable variables and measurement error. American Marketing Association, 109(4), 555–562. https://doi.org/10.1177/002224378101800104
Fortune. (2025). Walmart en el ranking Fortune. https://fortune.com/company/walmart/
Gaudencio, P., Coelho, A., & Ribeiro, N. (2020). The impact of CSR perceptions on workers’ turnover intentions: Exploring the supervisor exchange process and the role of perceived external prestige. Social Responsibility Journal, 17(4), 543-561. https://doi.org/10.1108/SRJ-12-2018-0330
George, N.A., Aboobaker, N., & Edward, M. (2020). Corporate social responsibility, organizational trust and commitment: a moderated mediation model. Pers Rev 50(4):1093–1111. https://doi.org/10.1108/PR-03-2020-0144
Golob, U., & Podnar, K. (2021). Corporate marketing and the role of internal CSR in employees’ life satisfaction: exploring the relationship between work and non-work domains. J Bus Res 131(1):664–672. https://doi.org/10.1016/j.jbusres.2021.01.048
Guzzo, R.F., Abbott, J., & Madera, J.M. (2020). A micro-level view of CSR: a hospitality management systematic literature review. Cornell Hosp Q 61(3):332–352. https://doi.org/10.1177/1938965519892907
Hair, J. F. J., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2017). A primer on partial least squares structural equation modeling (PLS-SEM) (3rd ed.). Sage publications.
Havlinova, A., & Kukacka, J. (2021). Corporate social responsibility and stock prices after the financial crisis: The role of strategic CSR activities. Journal of Business Ethics, 182, 223-242. https://link.springer.com/article/10.1007/s10551-021-04935-9
Heimerl, P., Haid, M., Perkmann, U., & Rabensteiner, M. (2020). Job satisfaction as a driver for sustainable development in the hospitality industry? Evidence from the Alpine Region. Sustainability, 12(17), 6754. https://doi.org/10.3390/su12176754
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115–135. DOI: https://doi.org/10.1007/s11747-014-0403-8
Hernández, Y., Jaramillo, J., & Hernández, G. (2021). Relationship between organizational commitment and employee turnover. Estudios de Administración, 28(1), 102-129. https://doi.org/10.5354/0719-0816.2021.60211
Hossen, M.M., Chan, T.J., & Hasan, N.A.M. (2020). Mediating role of job satisfaction on internal corporate social responsibility practices and employee engagement in higher education sector. Contemp Manag Res 16(3):207–227. https://doi.org/10.7903/cmr.20334
Huang, W. R., & Su, C. H. (2016). The mediating role of job satisfaction in the relationship between job training satisfaction and turnover intentions. Industrial and Commercial Training. 48(1), 42-52. https://doi.org/10.1108/ICT-04-2015-0029
Hu, L. T., & Bentler, P. M. (1998). Fit Indices in Covariance Structure Modeling: Sensitivity to Underparameterized Model Misspecification. Psychological Methods, 3(4), 424–453. https://doi.org/10.1037/1082-989X.3.4.424
Hu, Q., Zhu, T., Lin, C. L., Chen, T., & Chin, T. (2021). Corporate social responsibility and firm performance in china’s manufacturing: A global perspective of business models. Sustainability (Switzerland), 13(4), 1–17. https://doi.org/10.3390/su13042388
Hur, W.M., Moon, T.W., & Choi, W.H. (2019). When are internal and external corporate social responsibility initiatives amplified? Employee engagement in corporate social responsibility initiatives on prosocial and proactive behaviors. Corp Soc Responsib Environ Manag 26(4):849–858. https://doi.org/10.1002/csr.1725
Kim, J. S., Milliman, J., & Lucas, A. (2020). Effects of CSR on employee retention via identification and quality-of-work-life. International Journal of Contemporary Hospitality Management. 32(3), 1163-1179. https://doi.org/10.1108/IJCHM-06-2019-0573
Koca-Helvaci, ZC (2015), "Walmart and its employee relations: organizational stance-taking and legitimacy". On the Horizon, Vol. 23 No. 4 pp. 374–386, https://doi.org/10.1108/OTH-05-2015-0025
Lee, Y-K, Kim, YS, Lee, KH, & Li, D-X (2012). The impact of CSR on relationship quality and relationship outcomes: a perspective of service employees. Int J Hosp Manag 31(3):745–756. https://doi.org/10.1016/j.ijhm.2011.09.011
Lee, Y. (2021). Linking internal CSR with the positive communicative behaviors of employees: the role of social exchange relationships and employee engagement. Social Responsibility Journal. https://doi.org/10.1108/SRJ-04-2020-0121
Licandro, O. (2021). Relationship between general CSR management practices and the development of internal social responsibility. Journal of Business, Universidad del Pacífico, 12(2), 2-29. https://doi.org/10.21678/jb.2020.1453
Licandro, O. (2022). Satisfacción laboral y clima organizacional como mediadores en la relación entre responsabilidad social interna y compromiso organizacional. Estudios de Administración, 29 (2), 59-78. https://doi.org/10.5354/0719-0816.2022.67639
Liu, Y., Cherian, J., Ahmad, N., Han, H., de Vicente-Lama, M., & Ariza-Montes, A. (2023). Internal corporate social responsibility and employee burnout: an employee management perspective from the healthcare sector. Psychology Research and Behavior Management, 283-302. https://doi.org/10.2147/PRBM.S388207
López, E.(2021). Responsabilidad social y el compromiso organizacional de empleados públicos del Perú. Revista Venezolana de Gerencia (RVG), 26(95), 656-668. https://doi.org/10.52080/rvgluz.27.95.14
Lu, D., & Chen, C. (2022). The Impact of Public Service Motivation on Job Satisfaction in Public Sector Employees: The Mediating Roles of Work Engagement and Organizational Commitment, Mobile Information Systems, 22(1). https://doi.org/10.1155/2022/7919963
Mahiro, S., Takashi N., and Satoko N. (2014). Work engagement and attitudes toward caring for dying patients and families among home-visiting nurses in Japan, International Journal of Palliative Nursing. 20 (7) 343–348, https://doi.org/10.12968/ijpn.2014.20.7.343
Mora, T., & Ferrer-i-Carbonell, A. (2009). The job satisfaction gender gap among young recent university graduates: Evidence from Catalonia. The Journal of Socio-Economics, 38(4), 581-589. https://doi.org/10.1016/j.socec.2009.02.003
Mory, L., Wirtz, B. W., & Göttel, V. (2015). Factors of internal corporate social responsibility and the effect on organizational commitment. The International Journal of Human Resource Management, 27(13), 1393-1425. https://doi.org/10.1080/09585192.2015.1072103
Muñoz-Palomar, D., Vázquez-de la Cruz, P., Roque-Martínez, K., Aguilar-Ramírez, M., Cajero-Dimas, A., Delgado-Pardo, J., & Compeán-Padilla, V. (2022). Satisfacción laboral en relación a compromiso organizacional en suplentes de enfermería de un hospital general. Ene revista de enfermería, 16(2). http://scielo.isciii.es/scielo.php?script=sci_arttext&pid=S1988-348X2022000200004&lng=es&tlng=es
Nahuat, B., Ochoa, M. L., y Morales, D. (2019). La responsabilidad social empresarial practicada por una empresa multinacional en un país huésped. Una visión a través de su capital humano. En Azuela, J., Arias, J.,Jiménez, K., y Estrada, C. (Eds.), Gestión sustentable de la empresa (pp. 141-156). Consejo de Publicaciones UAT.
Nahuat, B., Ochoa, M. L., y Rodríguez, M. (2022). Percepciones de la responsabilidad social en una empresa socialmente responsable multinacional. Una mirada desde su recurso humano utilizando la norma ISO 26000. Revista de El Colegio de San Luis, 12(23). https://doi.org/10.21696/rcsl122320221444
Oh, K. S., Han, J. R., y Park, S. R. (2021). The influence of hotel employees’ perception of CRS on organizational commitment: The moderating role of job level. Sustainability (Switzerland), 13(22). htps://doi.org/10.3390/su132212625
Pittman, M., & Read, G. (2024). Internal versus external corporate social responsibility: Company age and size moderate CSR efficacy. Journal of Sustainable Marketing, 5(1), 4-29. https://doi.org/10.51300/JSM-2024-117
Rivas-Tovar, L. A. (2025). Normas Apa 7ª Edición: Estructura, Citas y Referencias. Instituto Politécnico Nacional. https://www.researchgate.net/publication/357046089_NORMAS_APA_7_EDICION_ESTRUCTURA_CITAS_Y_REFERENCIAS
Sanusi, F. A., & Johl, S. K. (2020). A proposed framework for assessing the influence of internal corporate social responsibility belief on employee intention to job continuity. Corporate Social Responsibility and Environmental Management, 27(6), 2437-2449. https://doi.org/10.1002/csr.2025
Silva, P., Carrizo, A., Mota, J. (2023). Employees' perception of corporate social responsibility and performance: the mediating roles of job satisfaction, organizational commitment and organizational trust. Journal of Strategy and Management 16(1) 92-111 https://doi.org/10.1108/JSMA-10-2021-0213
Soderquist, D. (2005). El estilo Wal-Mart: La historia interna del éxito de la compañía más grande del mundo. Harper Collins.
Storer, A. & Reich, A. (2021). ‘Losing My Raise’: minimum wage increases, status loss and job satisfaction among low-wage employees, Socio-Economic Review, 19(2), 681–709, https://doi.org/10.1093/ser/mwz006
Surveymonkey (2025). Calculadora del tamaño de muestra. https://es.surveymonkey.com/mp/sample-size-calculator/
Tang, A., Luu T., Chen W., & Liu S. (2023). Internal corporate social responsibility and customeroriented organizational citizenship behavior: the mediating roles of job satisfaction, work–family facilitation, life satisfaction, and the moderating role of organizational tenure. J Sustain Tour. https://www.researchgate.net/publication/369550591_Internal_corporate_social_responsibility_and_customer-oriented_organizational_citizenship_behavior_the_mediating_roles_of_job_satisfaction_work-family_facilitation_life_satisfaction_and_the_moderating
Theproducenews (2024). Walmart: el minorista más grande del mundo. https://theproducenews.com/headlines/walmart-worlds-largest-retailer
Tiep, L. T., Huan, N. Q., & Hong, T. T. T. (2021). Effects of corporate social responsibility on SMEs’ performance in emerging markets. Cogent Business & Management, 8(1), 1878978. https://doi.org/10.1080/23311975.2021.1878978
Tziner, A., Oren, L., Bar, Y., & Kadosh, G. (2011). Responsabilidad social corporativa, justicia organizacional y satisfacción laboral:¿ cómo se relacionan?. Revista de Psicología del Trabajo y de las Organizaciones, 27(1), 67-72.https://www.redalyc.org/articulo.oa?id=231318905007
Van, L. T. H., Lang, L. D., Ngo, T. L. P., & Ferreira, J. (2024). The impact of internal social responsibility on service employees' job satisfaction and organizational engagement. Service Business, 18(1), 101-131.https://doi.org/10.1007/s11628-024-00555-1
Walmart México y Centroamérica. (2022). 22 años de ser una Empresa Socialmente Responsable que sirve a las comunidades de México. https://www.walmartmexico.com/sala-de-prensa/2022/06/02/22-anos-de-ser-una-empresa-socialmente-responsable-que-sirve-a-las-comunidades-de-mexico
Xiao, M., Cooke, F.L., Xu, J., & Bian, H. (2020). To what extent is corporate social responsibility part of human resource management in the Chinese context? A review of literature and future research directions. Hum Resour Manag Rev 30(4):100726. https://doi.org/10.1016/j.hrmr.2019.100726
Yadav, A., Pandita, D., & Singh, S. (2022). Work–life integration, job contentment, employee engagement and its impact on organizational effectiveness: a systematic literature review. Ind Commer Train 54(3):509–527. https://doi.org/10.1108/ICT-12-2021-0083
Zeffane, R. & Melhem, S. (2017). Trust, job satisfaction, perceived organizational performance and turnover intention, Employee Relations. 39(7), 1148–1167, https://doi.org/10.1108/er-06-2017-0135