Calidad del Servicio Posparto: Validación de un Modelo Multidimensional
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El objetivo del artículo es validar un modelo multidimensional para evaluar la calidad del servicio maternal posparto en hospitales públicos de Hidalgo, México. Como método, se empleó un enfoque mixto con diseño exploratorio secuencial (DEXPLOS): la fase cualitativa identificó seis dimensiones y permitió construir un instrumento de 24 ítems; la fase cuantitativa incluyó validez de contenido, confiabilidad interna, AFE, AFC y regresión múltiple. Los resultados muestran un modelo factorial confirmatorio con ajuste adecuado (CFI = 0.938; RMSEA = 0.066). En los hallazgos la regresión múltiple explicó el 85.6% de la varianza de la calidad percibida, con mayores coeficientes en apoyo emocional, comunicación y educación sobre signos de alarma. La originalidad radica en aportar un modelo validado para evaluar la atención posparto y orientar estrategias de innovación tecnológica centradas en la experiencia de la paciente. Las limitaciones incluyen muestreo no probabilístico y aplicación en un solo estado de México.
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Esta obra está bajo una licencia internacional Creative Commons Atribución-NoComercial 4.0.
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