The importance of statistical methods in total quality management

Abstract

It's a commonplace to talk about total quality management, referring to the Japanese case where, just after World War II, Made in Japan products were synonymous with low prices but poor quality.
It's also often cited that quality, rather than a matter of technology and resources, is related to the level and quality of people. In this sense, it's exemplified by the fact that Japan has one of the highest educational levels in the world: more than 99% of children complete secondary school.